Having customer service for the company has become something very important. customer service can provide answers to questions asked by customers. customer service can also provide a way out of every complaint from a customer in a company. Not all companies place call centers in their companies. for that, David Thomas tried to help by making telecommunication companies be able to provide good customer service.
A person who works in the customer service department must have various attitudes that can help customers. there are some of the best qualities a customer service can have to serve the various properties of a customer. some of these qualities are
1. Knowledge Retention
The mission of customer service is to provide the best quality to customers. to achieve this they must be able to learn and memorize all information about a company. This way is done to achieve customer satisfaction which is the main purpose of the company.
2. Attention to Detail
Customer service is also sometimes monotonous. They will answer the same question and receive the same complaint even almost every day. Agent services for customers involved in this case tend to assume that they understand customer problems without seeking clarification and tend to offer quick responses.
In fact, consumers say that the average call center agent only answers their questions by 50 percent. Therefore, make sure that your company agent can solve the problem in accordance with the wishes of consumers, before ending the call. During recruitment, make sure also that the candidate is someone who is able to pay attention to details.
3. Calm Under Pressure
A good customer service is someone who is not easily confused. Some people think that this is one of the toughest jobs to keep, as the number of callers is growing every day. A good customer will stay calm when someone berates them over the phone. Related to this, during the recruitment process it is important for you to ask the candidates how they handle the pressure.